The airlines fall under the jurisdiction of the FAA. Otherwise known as the Federal Aviation Administration, the FAA ‘s mission is to “provide the safest, most efficient aerospace system in the world.”
Since the early 1900’s when the commercial airline industry began, the FAA has been important to the industry. Created to enforce rules, certify aircraft, establish airways and more, the FAA was actually created in the 1950’s despite the fact that other departments had already been established to make flying safer as it became more economical and important in the U.S.
Since its inception in the year 1958, the FAA’s duties have continued to increase and now include the safety and regulation of many aspects of the industry including the safety of passengers and the air transportation as a whole.
Millions of travelers travel by air each day, and without any problems, however, for some, issues do arise. If you suffer from a complaint when you travel, the FAA is there to help you.
What To Do In Case Of Complaints
You may begin your search by visiting the FAA online and researching your question or by calling them. Issues which may be resolved via the FAA in general include specific violations such as hazardous materials, air carrier safety, aviation safety issues or allegations of fraud, abuse, waste or mismanagement of DOT programs or operations.
For issues regarding security in regards to specific violations or in dealing with the screening process, contact the TSA.
Aviation Consumer Protection
If you have complaints regarding lost baggage, denied boarding or ticketing, contact the Aviation Consumer Protection division.
Your safety, well being and security are of the utmost importance. If you suffer from complaints when you travel by air, make sure you contact the department who can best help you right away.
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